Products may be returned within 30 days of the delivery date.
All approved returns are subject to a 20% restocking fee.
Product can be returned be returned if it is unused, in salable condition, with original packaging, including Universal Product Code (UPC), manuals, parts, cables, and product packing materials. Simply contact us via email at firstname.lastname@example.org and provide the reason for the return as well as the equipment information, purchase date, and the specific device serial numbers (IMEI or ESN) if applicable.
Special order items are non-returnable. This includes, but is not limited to, antennas with special cable lengths, computers with custom specifications, and any items not normally stocked by Modern Networks or were specially ordered for Customer.
Items should not be shipped back to us until an RMA has been issued by Modern Networks. Once we determine an item is suitable for return, we will issue an RMA number and provide instructions for its return. Shipping costs related to the return of products are the responsibility of the customer. We do not pay for or reimburse for return shipping, nor do we issue return shipping labels.
Refunds will be processed within 30 days of the receipt and evaluation of the returned product. Refunds will be provided either by check, a credit to the credit card used to make the purchase, or a credit memo to the customer account that can be applied to future purchases.
Service, delivery, support, and installation charges are non-refundable once performed.